Terms and Conditions and Return Policy

CaptainPilot Training Solutions

 

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Generally

CaptainPilot Training Solutions (captainpilot.com) owns and operates this Website. This document governs your relationship with captainpilot.com. Access to and use of this Website and the products and services offered through this Website (collectively the "Services") are subject to the following terms, conditions and notices ("Terms of Service"). By using these Services, you agree to all Terms of Service, which may be updated by us from time to time. You should check this page regularly to notice any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis and we reserve the right to withdraw or change the Services without notice. We shall not be liable if, for any reason, this Website is unavailable at any time or for any length of time. From time to time, we may restrict access to parts or all of this Website.

This Website may contain links to other websites not operated by captainpilot.com ("Linked Sites"). captainpilot.com has no control over the Linked Sites and assumes no liability for any loss or damage that may arise from or from your use of such Sites. Your use of the Linked Sites will be subject to the terms of use and service contained in each such site.

 

Privacy Policy

Our privacy policy, which determines how we will use your information, can be found here. By using this Website, you agree to the processing described here and warrant that all data provided by you is correct.

 

Prohibits

You must not misuse this Website. You will not: commit or incite to commit a crime; transmit or distribute any virus, trojan horse, worm, logic bomb, or any other material that is malicious, technologically harmful, trespassing, or in any way offensive or obscene; Entering any aspect of the Service; corrupt data; causing inconvenience to other users; violate the property rights of any other person; send any unsolicited advertising or promotional material, often referred to as "spam"; or attempting to affect the performance or functionality of this Website or any computer facility accessed through this Website. Violation of this provision constitutes a criminal offense and captainpilot.com will report such violations to relevant law enforcement and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may affect your computer equipment, computer programs, data or other proprietary materials due to your use of this Website, or any information posted on or on any website linked to it. to download a material.

 

Intellectual Property, Software and Content

The intellectual property rights to all software and content (including photographic images) available to you on or through this Website are the property of captainpilot.com or its licensors and are protected by worldwide copyright laws and treaties. All these rights belong to captainpilot.com and its licensors. You may store, print and display the provided content for your own personal use only. You are not permitted to publish, manipulate, distribute or otherwise reproduce in any way any content or copies of the content provided to you or appearing on this Website, and you may not use such content in connection with any commercial or commercial purpose.

Terms of sale

By placing an order, you are offering to purchase a product subject to the terms and conditions below. All orders are subject to availability and confirmation of order price.

Shipping times may vary according to availability and may be subject to postal delays or force majeure delays for which we are not responsible.

To enter into a contract with captainpilot.com, you must be over the age of 18 and have a valid credit or debit card issued by a bank accepted by us. captainpilot.com reserves the right to refuse any request made by you. If your order is accepted, we will notify you by e-mail and confirm the identity of the contracted party. This will usually be captainpilot.com or in some cases it can be a third party. When contracted with a third party, captainpilot.com does not act as agent or agent and the contract is between you and that third party and will be subject to the terms of sale they provide to you. When placing an order, you warrant that all information you provide to us is true and correct, that you are an authorized user of the credit or debit card used to place your order, and that sufficient funds are available to cover the cost of the goods. The cost of foreign products and services may fluctuate. All posted prices are subject to such changes.

 

 Our contract

When you place an order, you will receive a confirmation e-mail confirming receipt of your order: this e-mail will only serve as a confirmation and does not constitute acceptance of your order. A contract will not be established between us until we send you confirmation by e-mail that the goods you ordered have been sent to you. Only the items listed in the confirmation email sent at the time of shipment will be included in the contract created.

 

 Pricing and Availability

While we try to ensure that all details, descriptions and prices appearing on this Website are accurate, errors can occur. If we detect an error in the price of any item you have ordered, we will notify you as soon as possible and give you the option to reconfirm or cancel your order at the correct price. If we are unable to contact you, we will consider the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Delivery costs will be charged separately; such surcharges are clearly displayed where applicable and included in the 'Total Cost'.

Payment

After we receive your order, we run a standard authorization check on your payment card to ensure you have enough funds to process the transaction. Your card will be debited after authorization is received. Funds charged to your card will be considered a deposit for the value of the goods you wish to purchase. Once the goods have been shipped and a confirmation email has been sent to you, the monies paid as deposit will be used against the value of the goods you have purchased as listed in the confirmation email.

 

Disclaimer

The material displayed on this Website is provided without any warranty, condition or guarantee as to its accuracy. To the fullest extent permitted by law, captainpilot.com and its suppliers, content providers and advertisers expressly exclude all conditions, warranties and other terms which may otherwise be implied by statute, common law or the law of equity, and expressly exclude direct, indirect, special shall not be liable for any consequential, punitive or incidental damages or damages including but not limited to loss of use, profit, data or other intangible assets, damage to goodwill or reputation. The cost of purchasing substitute goods and services arising from or related to the use, unavailability, performance or defects of this Website or Linked Sites and any material posted thereon, regardless of whether such damages are foreseeable or contractual, in tort, equity, refund, statute, common law or otherwise. This does not affect captainpilot.com's liability for death or personal injury resulting from negligence, fraudulent misrepresentation, misrepresentation of a fundamental matter, or any other liability that cannot be excluded or limited under applicable law.

Connecting to This Website

You may link to our homepage in a fair and legal manner and provided that it does not damage or damage our reputation, but you should not link in a way that suggests any form of relationship, endorsement or approval by us, where neither. You must not link to any website that is not owned by you. This Website must not be framed on any other site and you may not link to any part of this Website other than its home page. We reserve the right to withdraw the link permission without notice.

Disclaimer of ownership of trademarks, personality images and third party copyrights Unless expressly stated otherwise, all persons (including their names and images), third-party trademarks and content, services, and/or locations appearing on this Website are in no way associated, affiliated with, or affiliated with captainpilot.com, and you should not do so. relying on the existence of such a connection or affiliation. Any trademarks/names appearing on this Website are the property of their respective trademark owners. Where reference is made to a trademark or brand name, it is used solely to describe or describe products and services and in no way is an endorsement of or affiliation with such products or services by captainpilot.com.

 

Indemnity

You agree to indemnify, defend and hold harmless CaptainPilot Training Solutions and captainpilot.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

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Invalidity

If any part of the Terms of Service is unenforceable (including any provision on which we exclude our liability to you), the applicability of any other part of the Terms of Service will not be affected by any other clauses that remain in full force and effect. To the extent possible, where any clause/sub clause or part of a clause/sub clause can be reserved to make the remainder valid, the clause shall be interpreted accordingly. Alternatively, you agree that the article/subclause will be corrected and interpreted as permitted by law in a manner very close to its original meaning.

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Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

 

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and captainpilot.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of captainpilot.com.

 

Return Policy

At CaptainPilot, we are committed to providing our customers with the highest quality educational materials. By purchasing our programs or videos, you agree that refunds will only be issued under valid and documented circumstances. The following conditions apply:

1. Refund Period: You may request a full refund within 12 hours of the purchase date and time. To request a refund, you must complete the form available at https://forms.wix.com/r/7102992750676542024 within this period. After filling out the form, you must send your request to support@captainpilot.com. All sales are considered final after 12 hours, and no refunds or adjustments will be made.

2. Valid Reasons: To qualify for a refund, one of the following valid reasons must be documented:

   • Inability to access the content due to technical issues.

   • The purchased content does not meet the promised features.

3. Review and Approval: The form submitted by the purchaser will be reviewed by CaptainPilot. If approved, the cancellation request will be accepted. You will be notified via email whether your refund request has been approved or denied. If your refund request is approved, future access to the purchased material will be blocked.

4. Processing Time: Refunds will be processed as soon as possible, but it may take up to 15 days for the credit to appear on your statement.

5. Customer Satisfaction: If you experience any dissatisfaction after the refund period has ended, you may contact our customer support team. However, please note that no refunds or adjustments will be made in such cases.

At CaptainPilot, we are dedicated to delivering the highest quality in our educational materials. This policy is designed to prevent misuse and provide fair service to our customers.

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